Privacy policy
Rouseu Wijnen & Likeuren (“we”) are committed to protecting and respecting your privacy.
This policy (together with our Terms & Conditions sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. By visiting www.rouseu.be/en (“our site”) you are accepting and consenting to the practices described in this policy.
Information we may collect from you
We may collect and process the following data about you:
Information you give us. You may give us information about you by filling in forms on our site or on our social media pages or profiles, or by corresponding with us by phone, e-mail or otherwise.
Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information: technical information, e.g. about your browser or the device you use to access the site etc.; information about your visit, e.g. which website you clicked through to reach ours, lengths of visits to pages etc.
Information we receive from other sources. We work closely with third parties (including, for example, business partners and sub-contractors in technical, payment and delivery services) and may receive information about you from them.
Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse the site and also allows us to improve our site. See also our Cookie Policy below.
Uses made of the information
We use information held about you in the following ways:
Information you give to us. We will use this information to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us; to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about.
If you are an existing customer, we will only contact you by electronic means (e-mail) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you.
Information we collect about you. We will use this information: to administer, operate and improve our site and ensure it is presented in the most effective manner; as part of our efforts to keep our site safe and secure; to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
Your rights
You have the right to ask us not to process your personal data for marketing purposes. You can also exercise the right at any time by contacting us at info@rouseu.be.
Our site may, from time to time, contain links to and from third party websites. If you follow a link to of these websites, please note that those websites should have their own privacy policies and we do not accept any responsibility or liability for these policies.
Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.
Contact
We welcome questions, comments and requests regarding this privacy policy. They should be addressed to info@rouseu.be.
What are cookies and how are they used?
Cookies are small text files that are stored on your computer when you visit some websites, which help to provide you with a more tailored experience whenever you visit the website. We use cookies on www.rouseu.be to make the website easier for you to use, and to help inform us on how to improve the website to make it easier for you to shop online and navigate our features. We do not store any personally identifiable information about you in our cookies, and cookies cannot be used to harm your computer.
Cookies set by rouseu.be
A list of cookies used on the rouseu.be website is shown below, along with a brief description explaining what we use these for.
Session cookie
These cookies are used to store your shopping activity throughout your individual session on the site, enabling us to maintain your basket across the site and checkout. Locale selectionThese cookies are used to store information about your preferred shipping location, to ensure that we display the correct pricing and delivery options for all products on the website. Remember Me Keeps your Rouseu account logged in on your computer when you have selected the option to “Remember Me” when you log into your account.
Persistent Basket
We use this cookie to store an encrypted key which we can use to reinstate your basket for up to 30 days. Refer A Friend Checks whether you are entitled to receive a “Refer a friend” discount, or whether the person who referred you is entitled to a voucher.
Cookies set by third party services
Rouseu.be also works with a selection of third parties to help us improve our website experience.
Google Analytics
Used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
How do I manage cookies set by rouseu.be?
If you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings; the Help function within your browser should tell you how.